CONTACT INFORMATION

PetDrive is committed to providing reliable and helpful customer service. We are available to assist with questions regarding products, orders, payments, shipping, tracking, returns, refunds, and other store-related matters.

CUSTOMER SUPPORT

Trade name: PetDrive
Email: support@shoppetdrive.com
Website: shoppetdrive.com

Customer support is provided by email.

We aim to respond to customer inquiries within 1–2 business days, Monday through Friday, excluding public holidays.

When contacting us about an existing order, please include:

• Your full name
• Your order number
• A brief description of your request
• Photographs or videos, when applicable

ORDERS AND SHIPPING

For questions regarding order status, shipping, delivery delays, or tracking information, contact us at support@shoppetdrive.com and include your order number.

Tracking information will be sent to the email address provided during checkout when it becomes available.

RETURNS AND REFUNDS

Before returning any item, customers must contact PetDrive at support@shoppetdrive.com to request return authorization and receive the correct return instructions.

Do not send products to the address shown on the original package or to any other address without prior written authorization.

Unauthorized returns may not be accepted or refunded.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as possible at support@shoppetdrive.com.

Please provide your full name, order number, a description of the issue, and clear photographs or videos showing the product and packaging.

We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy.

BUSINESS INFORMATION

Trade name: PetDrive
Customer support: support@shoppetdrive.com
Website: shoppetdrive.com
Country of operation: Brazil
Primary customer market: United States

LEGAL BUSINESS ADDRESS

PetDrive
Rua Rodrigues Silva, 78
Bairro Saudade
Itabirito, Minas Gerais
CEP 35452-204
Brazil

This address is provided for legal and business identification purposes only. It is not a customer service location or an authorized return address.

For all questions, requests, returns, and customer support matters, please contact support@shoppetdrive.com