Terms of Service

Last updated: July 12, 2026

Welcome to PetDrive. These Terms of Service govern your access to and use of shoppetdrive.com, including any information, content, features, products, tools, and services made available through the website.

Throughout these Terms, the terms “we,” “us,” and “our” refer to PetDrive. The terms “you” and “your” refer to the customer, visitor, or user of the website.

By accessing our website, creating an account, or purchasing a product, you agree to be bound by these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may not use our products or services for any unlawful, fraudulent, unauthorized, or prohibited purpose.

You must not transmit viruses, malicious code, or any technology intended to damage, interfere with, or disrupt the website or its services.

2. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, dimensions, colors, specifications, and other information as accurately as possible.

However, colors and product appearance may vary depending on your device, screen, lighting conditions, product version, or manufacturing process.

Product measurements may vary slightly due to manual measurement or manufacturing differences.

We reserve the right to:

• Modify or discontinue products without prior notice
• Limit the quantities available for purchase
• Change product descriptions or specifications
• Refuse or cancel orders when reasonably necessary

3. Prices and Currency

Unless otherwise stated, prices displayed on the website are shown in the currency selected or displayed during your shopping session.

Prices may change without prior notice.

Shipping costs, taxes, duties, customs fees, or other applicable charges may be calculated and displayed during checkout or charged separately by the relevant authority or service provider.

Any discount, promotional offer, or coupon may be subject to additional conditions, expiration dates, product restrictions, or minimum purchase requirements.

4. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse, limit, or cancel an order for reasons including:

• Product unavailability
• Incorrect product or pricing information
• Suspected fraud or unauthorized activity
• Payment authorization problems
• Shipping restrictions
• Violation of these Terms or our policies

If an order is canceled after payment has been processed, we will issue an appropriate refund to the original payment method.

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information.

5. Payments

Payments are processed through Shopify and authorized third-party payment providers.

We do not directly store complete credit card details.

By submitting payment information, you confirm that:

• You are authorized to use the payment method
• The information provided is accurate
• You authorize the applicable charges for your order

Payment methods available may vary depending on your country, currency, device, or checkout configuration.

6. Shipping and Delivery

Shipping times shown on the website are estimates and are not guaranteed delivery dates.

Delivery may be affected by factors outside our reasonable control, including:

• Carrier delays
• Customs processing
• Weather conditions
• Local disruptions
• Incorrect or incomplete addresses
• High seasonal demand
• International transportation delays

Customers are responsible for providing an accurate and complete delivery address.

More information is available in our Shipping Policy.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges.

Unless explicitly stated during checkout, these charges are not included in the product price or shipping cost and may be the customer’s responsibility.

Customs procedures and charges vary by country.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Customers must contact us at support@shoppetdrive.com before returning a product.

Products returned without authorization or to an incorrect address may not be accepted or refunded.

9. Product Use and Pet Safety

Customers are responsible for selecting products that are appropriate for their pet’s size, weight, breed, health, behavior, and intended use.

Pet products should be used according to the instructions provided and under appropriate supervision.

No pet restraint, carrier, harness, seat cover, ramp, toy, or travel accessory can eliminate all risks of injury, escape, choking, accident, or product misuse.

Customers should regularly inspect products for wear, damage, loose parts, or deterioration and discontinue use when a product becomes unsafe.

PetDrive products are not a substitute for professional veterinary, behavioral, safety, or transportation advice.

10. Accuracy of Information

We make reasonable efforts to ensure that information on the website is accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information related to:

• Product descriptions
• Pricing
• Promotions
• Shipping charges
• Delivery times
• Product availability

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.

11. Third-Party Services and Links

Our website may include links, integrations, tools, applications, or services provided by third parties.

We are not responsible for the content, availability, security, privacy practices, products, or services of third-party websites or providers.

Your use of third-party services may be governed by their own terms and policies.

12. Intellectual Property

All website content, including logos, graphics, photographs, text, product descriptions, designs, videos, icons, and branding, is owned by or licensed to PetDrive or its service providers.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.

13. Customer Reviews and Submissions

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You have the right to submit it
• It is accurate and lawful
• It does not violate another person’s rights
• It does not contain harmful, defamatory, discriminatory, fraudulent, or illegal material

You grant PetDrive permission to use, display, reproduce, and publish submitted content in connection with the operation and promotion of the store, subject to applicable law.

14. Prohibited Uses

You may not use the website or its content:

• For illegal or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To submit false or misleading information
• To transmit malware or malicious code
• To collect personal information without authorization
• To interfere with website security or operation
• To impersonate another person or entity
• To abuse promotions, discounts, returns, refunds, or payment systems

We may suspend or terminate access when these Terms are violated.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website, products, and services are provided on an “as available” and “as is” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, PetDrive will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from:

• Use or inability to use the website
• Delivery delays
• Third-party services
• Improper product use
• Unauthorized account access
• Loss of data, revenue, profit, or opportunity

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold PetDrive harmless from claims, losses, damages, liabilities, and reasonable expenses resulting from:

• Your violation of these Terms
• Your unlawful use of the website
• Your infringement of another person’s rights
• Your misuse of a product or service

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in effect.

The affected provision will be interpreted or limited only to the extent necessary to make it enforceable.

19. Termination

We may suspend or terminate access to the website or services when a user violates these Terms, applicable law, or our policies.

Obligations and liabilities incurred before termination will continue where applicable.

20. Governing Law

These Terms are governed by the applicable laws of Brazil, without limiting any mandatory consumer rights available under the laws of the customer’s country or jurisdiction.

Any dispute will be handled by a court or authority with jurisdiction under applicable law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, operations, legal obligations, or business practices.

The updated version will be posted on this website with a revised “Last updated” date.

Continued use of the website after an update constitutes acceptance of the revised Terms, where permitted by law.

22. Contact Information

Questions about these Terms of Service may be sent to:

PetDrive Support
Email: support@shoppetdrive.com
Website: shoppetdrive.com